Converting leads/inquiries into actual business is the backbone of any travel and tour enterprise. However, managing your leads/inquiries, tracking them efficiently and ensuring that they are converted quickly to profitable sales is often easier said than done.
Sending quotes promptly and quickly to your potential customers is very, very important to closing deals effectively. Depending on staff strength and individual efficiency, creating and dispatching quotations manually can be a time-consuming and cumbersome task that could negatively affect your bottom-line.
Doing reservations for customers is yet another long-drawn-out process. Sending out vouchers, making transportation and hotel bookings for every customer requires concentrated effort and time. And unless you are superhuman, managing to do it error-free without having overlooked every minor detail is crucial and critically important to servicing your customers effectively.
Keeping track of payables, receivables and making sure that all your statutory obligations are being met while at the same time ensuring that your business is running profitably is perhaps the most vital element of your business. Monitoring accounts on a daily basis is critical to smooth everyday operations of all businesses regardless of their size.
Once a tour package is confirmed, keeping track of every customer detail such as date of arrival, date of departure, mode of road transport, duration of stay and travel itinerary especially during peak tourists' seasons is practically impossible. Nevertheless, it is extremely important for your business to ensure exemplary customer-care.
Business managers at all levels of an organization, from assistant managers to executives, rely on reports generated from the MIS to help them evaluate their business' daily activities or problems that arise, make decisions, and track progress.